In a pilot study of 26 providers at a Family Practice Group, the implementation of Next Health AI (AI Scribe + AI Agents) generated a total incremental capacity value of $1.57M annually. By reducing documentation friction and administrative overhead, the network achieved an aggregate 18.4× ROI on technology spend.
High documentation burden leading to “pajama time” and risk of physician attrition.
Fixed appointment slots due to administrative bottlenecks, limiting new patient volume.
Inconsistent documentation contributing to higher-than-average denial rates (pre-pilot ~12%).
Achieved a 7.4× individual ROI by reducing after-hours work by 2.06 hours/week, significantly lowering burnout risk.
Leveraged administrative “abundance” created by AI agents to handle 16+ additional encounters/week, demonstrating how infrastructure drives outsized returns for high-growth clinicians.
Network average performance is strong — and “super users” show the ceiling when enablement and workflows are fully adopted.
Reduced burnout (documentation time compressed toward near-zero) helps prevent the ~$750K cost of replacing a single physician.
Reclaimed time increases patient access without hiring, while AI agents catch documentation gaps in real time to improve clean-claim rates and maximize value-based care bonuses.